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Digital Transformation for Travel & Leisure

Transforming the Travel and Leisure Experience

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We combine Marketing Technology Engineering, Digital Program Delivery and Experience, Data and AI to help businesses within the highly competitive travel and leisure sector to get better value and results from their digital activity.

From transport companies to luxury hotels Appius help our customers to acquire new customers, increase brand engagement, create strong direct to consumer booking incentives and optimise journeys for improved conversion. We help digital teams to be more efficient and connect siloed data sources to enable real time, data led decision making.

Challenges we help businesses in the travel and leisure sector solve

The Challenge:

Tracking the effectiveness of paid advertising campaigns and understanding how they influence purchasing journeys can be complex, especially across multiple platforms.


Our Solution:

We implement advanced tracking and attribution systems to provide clear insights into the customer journey, enabling you to refine your advertising strategy, maximise ROAS, and acquire new customers efficiently.

The Challenge:

A highly competitive market and domination of third party booking sites makes customer retention and brand engagement hard to deliver.


Our Solution:

Appius combine highly personalised experiences and unique digital loyalty benefits to create intuitive and superior journeys that are an extension of your digital brand. Web experience platforms with market leading integrations of third party solutions via API's, create bespoke seamless journeys, designed to deliver a high impact brand experience from the very first interaction. User Research, A/B testing and personalisation programs increase conversion, average sale revenue and create repeat customers.

The Challenge:

Delivering digital experiences that comply with accessibility legislation can feel like a compromise for brands trying to deliver high impact, immersive experiences.


Our Solution:

Digital accessibility is a global standard and Appius' Experience and Engagement team work closely with our Web Engineers to create digital experiences that are performant, compliant and high impact. Our experts can also advise your teams on how to create accessible content such as digital menus and accessible PDF's to maintain standards.

The Challenge:

Surges in demand from peak booking periods, marketing campaigns or television activity can overload existing systems and lead to poor user experiences - but too much head room can eat into your margins.


Our Solution:

We build scalable, high-performance infrastructure that can quickly adapt to spikes in traffic, ensuring your sytems remain stable and responsive during peak periods.

The Challenge:

Travel and Leisure digital estates often combine multiple, off the shelf platforms including ticketing systems, food and beverage bookings, white label resellers and vouchers and gift shop partners. This makes it hard to get a clear picture of customer activity and reduces cross sell and upsell capability.


Our Solution:

Appius can help you unlock real time, data driven decision making through the creation of data layers and data lakes wrapped with specialist analysis and recommendations. We leverage experience platform capability for automated cross sell and upsell programs designed to support customer retention and improved per customer revenue figures.

The Challenge:

How to make sure that digital transformation delivers incremental, meaningful business value and measurable ROI.


Our Solution:

Consultants to work with you on business case development with real world examples of budget, effort and timeframes to get from idea to MVP. Experienced Product Managers working with your team to define product roadmap and run prioritised, value driven backlogs with defined and measurable success metrics. Our working closer methodology is designed to wrap our skills and experience around your in-house team getting the best value out of your technology and working together to improve results.

The Challenge:

Tracking the effectiveness of paid advertising campaigns and understanding how they influence purchasing journeys can be complex, especially across multiple platforms.


Our Solution:

We implement advanced tracking and attribution systems to provide clear insights into the customer journey, enabling you to refine your advertising strategy, maximise ROAS, and acquire new customers efficiently.

The Challenge:

A highly competitive market and domination of third party booking sites makes customer retention and brand engagement hard to deliver.


Our Solution:

Appius combine highly personalised experiences and unique digital loyalty benefits to create intuitive and superior journeys that are an extension of your digital brand. Web experience platforms with market leading integrations of third party solutions via API's, create bespoke seamless journeys, designed to deliver a high impact brand experience from the very first interaction. User Research, A/B testing and personalisation programs increase conversion, average sale revenue and create repeat customers.

The Challenge:

Delivering digital experiences that comply with accessibility legislation can feel like a compromise for brands trying to deliver high impact, immersive experiences.


Our Solution:

Digital accessibility is a global standard and Appius' Experience and Engagement team work closely with our Web Engineers to create digital experiences that are performant, compliant and high impact. Our experts can also advise your teams on how to create accessible content such as digital menus and accessible PDF's to maintain standards.

The Challenge:

Surges in demand from peak booking periods, marketing campaigns or television activity can overload existing systems and lead to poor user experiences - but too much head room can eat into your margins.


Our Solution:

We build scalable, high-performance infrastructure that can quickly adapt to spikes in traffic, ensuring your sytems remain stable and responsive during peak periods.

The Challenge:

Travel and Leisure digital estates often combine multiple, off the shelf platforms including ticketing systems, food and beverage bookings, white label resellers and vouchers and gift shop partners. This makes it hard to get a clear picture of customer activity and reduces cross sell and upsell capability.


Our Solution:

Appius can help you unlock real time, data driven decision making through the creation of data layers and data lakes wrapped with specialist analysis and recommendations. We leverage experience platform capability for automated cross sell and upsell programs designed to support customer retention and improved per customer revenue figures.

The Challenge:

How to make sure that digital transformation delivers incremental, meaningful business value and measurable ROI.


Our Solution:

Consultants to work with you on business case development with real world examples of budget, effort and timeframes to get from idea to MVP. Experienced Product Managers working with your team to define product roadmap and run prioritised, value driven backlogs with defined and measurable success metrics. Our working closer methodology is designed to wrap our skills and experience around your in-house team getting the best value out of your technology and working together to improve results.

We have worked across these travel & leisure sectors

Leisure and tourism case studies

Digital transformation for Maybourne Hotel Group

Appius' relationship with Maybourne Hotel Group started in 2010 with a full re-platforming of Claridge's website, other London hotel sites and multiple microsites.

x2

Doubled website share of total group revenue

30%

Uplift in restaurant bookings

102%

Year on year increase on room bookings for Claridge's

53%

Year on year increase on spa bookings for The Berkeley

Learn more
Capita took their digital strategy to the next level

Capita Travel & Events, a division of the 73000+ employee Capita Group, needed to take their digital strategy to the next level in the areas of marketing and portal service provision to UK corporates.

Learn more

Our clients from the travel & leisure services sector...

Capita
Maybourne Riviera
Claridges
Maybourne Hotel Group
The Connaught
Keolis Amey
ABTA
Maybourne Hotels - The Emory
Maybourne Hotels - Beverley Hills
Maybourne Hotels - The Berkeley
SAGA
ABTA Travel Money
Mersey Travel
Osmington Mills
Waterside
Maybourne Hotels - Surrenee
Chesil Beach Holiday Park
Transport for London

Travel & leisure Sector achievements

We've helped leading leisure and tourism clients achieve outstanding digital transformation results. Here are just a few of the measurable impacts we've delivered:

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double website share of total group revenue for Maybourne Hotel Group

0

uplift in restaurant bookings for Maybourne Hotel Group

0

increase in policy purchases for ABTA

0

increase in purchases for ABTA Travel Money

Why choose Appius?

Digital Experience Marketer of the Year Logo

Award Winners

Cyber Essentials Logo

Cyber Essentials Accredited

Certified Partners Logo

Certified Partnerships

Our client's say...

Consistently delivered high quality work

Appius have consistently delivered high quality work and trusted digital consultancy for Maybourne Hotel Group. They demonstrate a deep understanding of our requirements, technical capability and are a great first line support for the marketing team. We have successfully delivered many projects with them across the years, and have seen some fantastic improvements in results.

Brona Kelly - Group Director of Sales and Marketing - Maybourne Hotel group

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