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Utilities companies much keep vulnerable customers front of mind when designing digital services
Our Experience team are experts in creating digital experiences that comply with the latest consumer duty and accessibility guideline and have designed and delivered specific solutions targeted to supporting vulnerable customers. We have conducted user research directly with vulnerable customers to test prototypes of new solutions.
Customers expect seamless, feature rich self-serve capability
Appius have designed and delivered quote and buy tools allowing customers to compare process and switch and integrated My Account solutions that allow users to access billing information, report issues and upcoming events. Appius can create chatbots and AI solutions that help customer to get the support they need instantly, reducing manual overhead and leaving your advisor teams free to support more complex cases.
Utilities companies can find it hard to create brand awareness or loyalty with customers often just viewing this as another bill to pay and the only customer touchpoint being when something goes wrong.
Appius leverage web experience and marketing automation platforms to create multi-touch customer outreach programs increasing engagement and raising awareness of the impact of key initiatives that take customer relationships 'beyond the bill'.
Surges in demand caused by unplanned or crisis situations require your digital channels to be robust - but too much head room on an ongoing basis can be costly.
We build scalable, high-performance infrastructure that can quickly adapt to spikes in traffic, ensuring your systems remain stable and responsive during peak periods.
Customer data is often held across multiple legacy systems making a clear and accurate customer picture hard to get.
Appius can help you unlock real time, data driven decision making through the creation of data layers and data lakes wrapped with specialist analysis and recommendations.
How to make sure that digital transformation delivers incremental, meaningful business value and measurable ROI.
Consultants to work with you on business case development with real world examples of budget, effort and timeframes to get from idea to MVP. Experienced Product Managers working with your team to define product roadmap and run prioritised, value driven backlogs with defined and measurable success metrics. Our working closer methodology is designed to wrap our skills and experience around your in-house team getting the best value out of your technology and working together to improve results.
Utilities companies much keep vulnerable customers front of mind when designing digital services
Our Experience team are experts in creating digital experiences that comply with the latest consumer duty and accessibility guideline and have designed and delivered specific solutions targeted to supporting vulnerable customers. We have conducted user research directly with vulnerable customers to test prototypes of new solutions.
Customers expect seamless, feature rich self-serve capability
Appius have designed and delivered quote and buy tools allowing customers to compare process and switch and integrated My Account solutions that allow users to access billing information, report issues and upcoming events. Appius can create chatbots and AI solutions that help customer to get the support they need instantly, reducing manual overhead and leaving your advisor teams free to support more complex cases.
Utilities companies can find it hard to create brand awareness or loyalty with customers often just viewing this as another bill to pay and the only customer touchpoint being when something goes wrong.
Appius leverage web experience and marketing automation platforms to create multi-touch customer outreach programs increasing engagement and raising awareness of the impact of key initiatives that take customer relationships 'beyond the bill'.
Surges in demand caused by unplanned or crisis situations require your digital channels to be robust - but too much head room on an ongoing basis can be costly.
We build scalable, high-performance infrastructure that can quickly adapt to spikes in traffic, ensuring your systems remain stable and responsive during peak periods.
Customer data is often held across multiple legacy systems making a clear and accurate customer picture hard to get.
Appius can help you unlock real time, data driven decision making through the creation of data layers and data lakes wrapped with specialist analysis and recommendations.
How to make sure that digital transformation delivers incremental, meaningful business value and measurable ROI.
Consultants to work with you on business case development with real world examples of budget, effort and timeframes to get from idea to MVP. Experienced Product Managers working with your team to define product roadmap and run prioritised, value driven backlogs with defined and measurable success metrics. Our working closer methodology is designed to wrap our skills and experience around your in-house team getting the best value out of your technology and working together to improve results.
Source for Business aimed to increase online sign-ups and reduce call centre handling times through digital transformation. Their previous process required manual quotations, leading to a slow, fragmented customer journey with sign-ups taking 1-2 weeks due to paperwork. Limited CRM integration meant simple tasks required phone interactions. Appius developed an online quote system for instant pricing, tariff selection, electronic agreements, and Direct Debit setup. Additionally, we integrated web forms with Salesforce to automate tasks like meter readings, reducing call volumes and improving efficiency.
Webinar sign ups using Google ads for Fugro
Predicted ROAS from renewable energy consultancy ads
Total won contract value generated through the S4B quote tool
